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| Client Rights: For Rights Violations/Questions Contact: Beth McClary Rights Protection Officer (512) 244-8324 Pager: (512) 875-5488 To register a complaint or give positive feedback about Bluebonnet Trails Community MHMR Center programs, service delivery and or a staff person, please follow these procedures: During regular business hours, call the Center or the Program Director. After business hours, weekends and holidays, call the Complaint Line Number at (512) 244-8324. Calls will be checked the next business day. Complaints or positive comments may be mailed to the following address: Bluebonnet Trails Community MHMR Center Office of Rights Protection/Complaints 1009 N. Georgetown Street Round Rock, TX 78664 Complaints and/or positive comments may be e-mailed to: All complaints will be documented and responded to, in writing, within five working days after receipt. All positive feedback will be shared with the appropriate program, staff and/or county service site. For Abuse Contact: Department of Protective and Regulatory Services Abuse and Neglect (800) 647-7418 Also Report Abuse To: Bluebonnet Trail’s CEO Office Administrative Assistant (512) 244-8335
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